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We are still available to help you


Just to remind everyone that during these challenging and difficult

times, we will still be supporting our clients, old and new through this

changing situation. Although it will be through phone and email advice



All calls are being diverted to our voicemail so when you call, please                                                                              leave your name and number clearly and state benefit, money or debt

advice needed. One of our adviser's will call you back from Monday

at 9am.

Ways to contact us are:


1) Telephone                        0115 962 6519

2) Email                      

3) Text / Whatsapp              07875 746 843

4) Messenger             

5) Web enquiry          


We aim to respond to all queries within 48 hours during our normal opening times (Monday to Thursday 9.00am to 3.30pm)

Also on the 'Covid-19 Useful Factsheets' page we have added some useful fact sheets regarding Universal Credit and a factsheet on our Frequently Asked Questions (Covid-19; what we need to know).

Money Advice

If you are getting paid as per normal, whether it be wages, pensions or benefits please maintain all of your financial commitments


For those who are not getting income or are on a reduced income and are unable to pay their essential bills including:

  •          Rent

  •          Council Tax

  •          Mortgage

  •          Secured loans

  •          Gas and electric

  •          Fines

  •          Water

Please contact us for advice, either by email to


Or call us on 0115 962 6519, please leave a message and an adviser will try and call you back ASAP.

Please do bear with us (we are only a very small 3 person team), we will get back to everyone as soon as possible.

How can we help?

Thanks for submitting you query - we will contact you as soon as we can!

Urgent notice 20.03.20.PNG
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